Legal

Privacy policy

Zayaco Beauty respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with and the choices available to you.

Information you provide to us

When you shop with us or contact us, you may provide:

Contact information such as your name, email address and phone number
Order information such as the items ordered, order number and order history
Shipping and billing address details
Correspondence you send us, including support enquiries and attachments
Marketing preferences, where you choose to subscribe

Payment information

Payments are processed by our payment provider. Card details are submitted directly to that provider and are not stored by Zayaco Beauty. We receive confirmation of payment status and limited details such as the payment method type and the last digits of the card, where provided.

Website usage information

When you browse our website we may collect technical and usage information such as your device type, browser, approximate location derived from your IP address, pages viewed, referring links and interactions with the site. This helps us keep the store secure, fix problems and understand what customers find useful.

Cookies and similar technologies

Cookies and similar technologies are used to:

Keep your bag and session working as you move between pages
Remember preferences such as your selected country or region
Measure website performance and traffic
Measure the performance of marketing campaigns, where those tools are enabled

You can control or delete cookies through your browser settings. Some features of the store may not work correctly if essential cookies are blocked. This policy is updated to name the specific analytics and advertising technologies in use as they are enabled for the store.

How we use your information

To process, fulfil and deliver your orders
To send order confirmations, dispatch notices and tracking information
To provide customer support and respond to your enquiries
To handle returns, damaged or faulty item claims and refunds
To detect, investigate and prevent fraudulent or unauthorised transactions
To operate, secure and improve our website and product range
To send marketing communications where you have consented
To comply with legal, tax, customs and accounting obligations

Who we share your information with

We share personal information only as needed to run the store, with categories of service providers including:

Our ecommerce and website hosting providers
Our payment processor and fraud prevention services
Fulfilment partners, warehouses and shipping carriers
Customer support and email communication tools
Analytics and, where enabled, advertising platforms
Professional advisers, and authorities where required by law

We do not sell your personal information.

International data processing

Zayaco Beauty ships worldwide, and our service providers may store or process information in countries other than your own. Where information is transferred internationally, we take reasonable steps to ensure it continues to be protected in a manner consistent with this policy and applicable law.

Customs information

For international deliveries, carriers and customs authorities may require order and recipient details in order to clear your parcel for import.

Data retention

We keep personal information for as long as needed to fulfil the purposes described in this policy, including order records retained to meet legal, tax and accounting requirements, and to resolve disputes or enforce our terms.

Your privacy rights

Depending on where you live, you may have rights to request access to the personal information we hold about you, ask for it to be corrected or deleted, object to or restrict certain processing, withdraw consent, or request a copy in a portable format. To make a request, contact us at support@zayaco.com. We may need to verify your identity before actioning a request, and some information may be retained where we are required or permitted to keep it.

Marketing communications

If you subscribe to Zayaco Beauty emails, you can unsubscribe at any time using the link in any marketing email or by contacting us. Unsubscribing from marketing does not stop transactional messages about an order you have placed.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections to our website and restricted access to order data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices, the services we use or legal requirements. The updated policy applies from the date it is published on this page.

Contact us about privacy

For any privacy question or request, email support@zayaco.com or use our contact form.